Our NetFlix facility is 100 miles away in White River Junction Vermont. It takes one day for mail to get there. We can't figure out why the website says that movies are "received" by them 6 days - 4 business days - after we mailed them back.

I don't think we are uber-renters, destined for the list that we've been reading about lately. But it's pretty annoying and of course not very easy to complain to anyone. The only types of problems they seem to let you report are if you are missing a sleeve or scratched DVD. Otherwise you get in a hopeless loop searching for a way to contact them.